How chatbots can help your restaurant business
Technology is advancing very rapidly and impacting many industries. One of the most recent developments is the use of chatbots and chatbot technology. A chatbot is an automated conversation partner, often driven by Natural Language Processing or NLP. These automated conversation partners can talk and interact in a very human way.
Chatbots can be very helpful in your restaurant business too. They can do repetitive tasks like picking up the phone or taking orders. At Table Duck for example, we’ve created a chatbot that can take orders and payments for your restaurant via messaging apps like Facebook Messenger or WhatsApp. It can take orders for table service but also for delivery orders or takeout.
A chatbot for your restaurant is ideal when you’re lacking time or when you’re running low on staff. But it also increases the guest experience because it brings convenience and service where and when the guest wants it.
More insights for your restaurant with the use of chatbots.
Chatbots also create valuable insights about your guests. Who’s interacting with what kind of product? These insights can also lead to better, more personalized guest experiences. Imagine that you are aware that a person has a certain kind of allergy. You can train the chatbot to adapts it’s menu to that persons needs.