Messaging to extend reach beyond just a website or app
At Table Duck, we’ve set up a Vapiano branded virtual assistant called Anna Cotta for the Dusseldorf locations. The assistant works via messaging channels like Facebook Messenger, Google Business Messaging, Telegram and webchat. It allows Vapiano Dusseldorf to extend its reach and communicate with customers in other channels than just the website or app.
Via social messaging apps, customers can order and pay for their favorite pasta or ask questions like “Do you have vegan pizzas?”.
Automation via chatbots, AI and NLP
Conversations with the virtual assistant are automated via our chatbot that uses AI and NLP. Customers can chat with the assistant using buttons or by typing what they want to order. The virtual assistant has full ordering capabilities, including in-conversation payments and it supports rich features like browsing the menu, showing product images and handling modifiers. Thanks to a POS integration, orders are sent straight to the kitchen.
If the virtual assistant doesn’t understand a question, a human handover is triggered. The restaurant manager of the venue will be notified and can take over the conversation with the customer to handle the customer request.